Last updated: 20 September 2026
Richards Bay Community Hub is operated by 1ClickPro. We respect your privacy and only collect information reasonably needed to run the Hub, manage local listings and submissions, protect the platform, and understand how people use it.
Depending on how you use the Hub, this may include business information, contact details you choose to provide, listing or claim information, quote requests, lost-and-found pet reports, images you have permission to publish, and information submitted through correction or removal requests.
Please do not submit private information that is not needed for the service you are using.
We may use information to operate the Hub, publish approved public information, manage business listings, process requests, route Compare Quotes enquiries, prevent misuse, improve the platform and measure activity such as page views, calls, WhatsApp clicks, directions and website clicks.
We measure section visits, item views and button clicks across properties, events, specials, Local Stories, WhatsApp groups, jobs and Community Help. This separate activity log stores the section, item number, action, time and a hashed event key. It does not store contact details, message text, full URLs or raw session identifiers. Browser session storage helps avoid counting repeated views in the same session and day.
Content activity older than 90 days is removed in batches when administrators run maintenance. Scheduled maintenance is currently disabled, so older records can remain until manual cleanup is completed. Clicks do not confirm enquiries, applications, group membership or purchases.
Local Stories additionally measures reading and sharing activity. A random identifier in your browser expires after 30 days and helps estimate readers; only a story-specific hash is stored with activity, not the raw identifier. It does not identify a person or use fingerprinting. A story view requires at least two visible seconds; an engaged read requires 30 visible seconds and reaching at least halfway through the article. Local Stories respects Global Privacy Control for this additional tracking. Clearing storage or using different devices can change reader estimates. Public cumulative story view totals contain no visitor identifiers and remain after detailed activity is removed.
Information intended for publication, such as business listings or approved lost-and-found pet reports, may be visible publicly. Businesses can request that inaccurate information be corrected or removed.
We use your mobile number, suburb and job details to review your request and contact you about it. We use available campaign information to measure how people find the form. With your permission, we share only your mobile number, suburb and job details with one independent plumbing business so it can contact you about the job. We ask for fresh permission before sharing those details with a different plumber. RB Hub normally removes referral records after 90 days from its live enquiry register. Use the privacy request option on this page to ask about access, correction or removal.
If you submit a Compare Quotes request and give permission for your details to be shared, we may send the information you provided to up to 3 participating local providers so they can contact you about that specific request.
Your information is not shared through that consent for unrelated marketing.
Pet reports should use a general area rather than a private residential address. Contact details are optional. Images should only be submitted where the person submitting them has permission to publish them.
Expired or closed reports may be removed or de-identified.
We keep personal information only for as long as reasonably necessary for the purpose it was collected, operational records, security, dispute handling or legal requirements.
Closed or expired information may be deleted or de-identified.
We use reasonable safeguards including protected administration, access controls, rate limiting, bot protection and security logging. No online service can guarantee absolute security.
You may ask us to correct or remove information where appropriate through our Privacy / Correction / Removal Request page.
If you believe your personal information has been handled unlawfully, you may also contact the Information Regulator of South Africa.
